Refund Policy
Refund and Cancellation Policy
Last updated: April 2026
Aesthetic Edit by Rachel Zoe™ maintains a refund and cancellation policy to ensure fairness, protect appointment times, and uphold the integrity of our concierge aesthetic services.
⸻
No Refunds
All services, deposits, and booking fees are non-refundable under any circumstances.
This includes:
• Botox / neurotoxin appointments
• Chemical peels
• Microneedling
• Skincare purchases
• Any booking or deposit fees
Once a service is reserved or performed, no refunds will be issued.
Cancellation Policy
Please be mindful of the cancellation/no show policy. Any appointment cancelled within 48 hours may be charged $100 nonrefundable cancellation fee. Any appointment canceled the same day or a no show will be charged for the service. For Wellness Consultant, consultation and follow ups are $250.00.
f you have two or more late cancellations or no shows, you will be required to place a non-refundable $100 booking retainer to schedule any future appointments. If you arrive to your appointment, the $100 retainer applies to your service. If you cancel late, the retainer is forfeited. If you no show, the retainer is forfeited AND the no show policy still applies meaning the full no show service will also be charged.
Please se no show policy for additional information.
No-Show Policy
If you do not arrive to your appointment without notice, you will be charged for the full cost of the service. Consultations and follow ups are $250.00. If you pre purchased a service, and did not show for your appointment, that service is forfeited. You may re-book the service, but it will require repurchasing at the regular rate.
If you have two or more late cancellations or no shows, you will be required to place a non-refundable $100 booking retainer to schedule any future appointments. If you arrive to your appointment, the $100 retainer applies to your service. If you cancel late, the retainer is forfeited. If you no show, the retainer is forfeited AND the no show policy still applies meaning the full no show service will also be charged.
⸻
Credit Card Requirement
A valid credit card on file is required to book any appointment.
If a card is not provided, the appointment cannot be confirmed.
⸻
Booking Fee (If Applicable)
Under certain circumstances, a non-refundable $100 booking fee may be required to reserve your appointment time.
This fee:
• Is applied at the time of booking
• Is non-refundable
• Is not applied toward cancellations or no-shows
• May be credited toward the cost of your service at the provider’s discretion
⸻
Contact for Changes
If you need to request an appointment change, please text:
724-777-8682
Include your full name and appointment details.